1. Open Zotero. From the File menu in the upper left hand corner, select Import.
2. A window asking "Where do you want to import from?" will pop up. Select A file and click Next.
3. Select a file you exported from RefWorks and click Open.
4. A dialogue box with the option "Place imported collections and items into a new collection" will appear. You have two choices:
Once you have made your selection, click Next.
5. Your references are now imported into Zotero.