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Resolving Technical Issues

Resolving Technical Issues

Need help with Zotero? To resolve your issue as quickly as possible, please follow the steps below.

Step 1: Update Zotero

Upgrade Zotero if you aren't running the latest version, as your issue may have already been resolved in the most recent release.

Step 2: Check the troubleshooting pages

If you have a general question about Zotero, check the Frequently Asked Questions and Knowledge Base.

If you're experiencing a problem, the following dedicated troubleshooting pages may be helpful:

Step 3: Post to the Zotero Forums

If you can't find the answer to your question in the documentation, post a message to the Zotero Forums, where you'll get fast, expert support from both Zotero developers and expert community members. See How Zotero Support Works for more information on how this allows us to provide the best possible support.

In general, please start a new thread for your issue. It is much better to start a new thread rather than posting to thread with a potentially unrelated issue. The Zotero developers or volunteers on the forums can point you to a relevant thread if one exists.

If you're new to the Zotero Forums, please read the forum guidelines and bug reporting procedures before posting.

Note: You need to create a Zotero account and log in to post messages to the Zotero Forums. You can choose a different username for the forums from your account settings.