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Connelly Library
LibGuides
Explorer Cafe Spring 2017
Feb. 15
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Explorer Cafe Spring 2017: Feb. 15
Feb.1
Feb. 8
Feb. 15
Feb. 22
March 1
March 15
March 22
March 29
April 5
April 19
Dealing with Difficult Conversations
Books
Difficult Conversations
by
Douglas Stone; Bruce Patton; Sheila Heen; Roger Fisher (Foreword by)
ISBN: 9780143118442
Publication Date: 2010-11-02
Obtain via EZBorrow
Difficult Conversations (HBR 20-Minute Manager Series)
by
Harvard Business Review
ISBN: 9781633690783
Publication Date: 2016-02-16
Obtain via EZBorrow
How to Tell Anyone Anything
by
Richard S. Gallagher
ISBN: 9780814410158
Publication Date: 2009-06-03
The Discomfort Zone
by
Marcia Reynolds
ISBN: 9781626560659
Publication Date: 2014-10-13
Websites
We Have to Talk: A Step-By-Step Checklist for Difficult ... www.judyringer.com We Have to Talk: A Step-By-Step Checklist for Difficult Conversations by Judy Ringer
Included on this page is a short video about difficult conversations.
9 Powerful Steps to Manage Difficult Conversations Like a Pro (from The Huffington Post)
12 Tips for Handling Difficult Conversations (from American Express Open Forum)
Video
Articles
Chittenden, T. (2011). 'Do You Understand What You're Accusing Me of?': Confrontational Conversation in MTV's The Hills as a Means of Identity Construction and Social Positioning in Young Female Adults. Popular Communication, 9(3), 196-211. doi:10.1080/15
Henningsen, M. M., Valde, K. S., & Denbow, J. (2013). Academic Misconduct: A Goals–Plans–Action Approach to Peer Confrontation and Whistle-Blowing. Communication Education, 62(2), 148-168. doi:10.1080/03634523.2012.752509
Lewis, T., & Yoshimura, S. M. (2017). Politeness Strategies in Confrontations of Prejudice. Atlantic Journal of Communication, 25(1), 1-16. doi:10.1080/15456870.2017.1251198
Obtain via ILL (step 3)
Miller, C. W., & Roloff, M. E. (2014). Argumentativeness and Hurtful Message Type: Their Relationship with Confrontation and Pressure to End Conflicts. Communication Research Reports, 31(1), 1-13. doi:10.1080/08824096.2014.866428
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